Our Online Lodgment Service

Please email us at [email protected] and ask us to correct your name. You should use the email address linked to your account when you contact us.

1. Check your spam or junk email folder.
2. Make sure you used the correct email address and didn’t make any spelling mistakes.
3. Make sure you don’t have any security settings or rules that might stop our emails from getting to your inbox.

NOTE: Emails from @optusnet.com.au are causing technical difficulties

We are currently unable to respond to emails from optusnet email addresses due to their security settings.

This means if you give us an email address with @optusnet.com.au in it, our response to you may be blocked (you may not receive it).

Please use a different email address to create your OLS account.

1. If you have attached documents already, you can try deleting them and attaching them again.
2. You can finish your application and lodge it without the attachments. 
3. You can send us your attachments later by emailing them to [email protected]. Make sure you include your OLS reference number in the subject line of the email.

1. Sign out of your account and restart your computer. Log into your account again. Use the Drafts button to go back in and lodge your application. 
2. Try logging into your account with a different computer or device.
3. Avoid using unusual punctuation (like multiple exclamation marks !!!) or special characters (like &%@:/).

If none of these work, you can download the form from our Forms webpage, then complete the form and email it to us at [email protected].

If your application or form has a deadline, you should download the form from our Forms webpage, then complete the form and email it to us at [email protected].

You can contact us during business hours for help with lodging your application or form.