We are committed to ensuring that people who access our services from all backgrounds are provided with access to justice. Our Community engagement strategy 2025–27 supports access to justice for culturally and linguistically diverse (CALD) communities.
About the strategy
This strategy aims to enhance our engagement with migrant communities across Australia. It prioritises partnerships and collaboration with people, organisations and communities.
We developed it in consultation with CALD communities. We identified 6 priority areas:
- enhancing connections with CALD communities
- embedding and enhancing in-language resources
- tailored education and outreach
- improving CALD user experience and insights
- enhancing Commission processes to support CALD users
- raising cultural awareness across the Commission.
The focus areas will support us to address common barriers to engagement. The strategy integrates key recommendations regarding preferred communications channels, platforms and messaging.
You can read more about our findings in the Community consultation report (PDF).
Existing support and resources
The strategy will complement our existing support and resources. We have information in 28 community languages. This includes website information, animations and factsheets. These explain our role and the support we can provide. See Information in your language.
In addition, we can provide interpreting services at each stage of our processes. This includes at hearings, conferences and conciliations. You can also use the Translating and Interpreting Service to contact us. See Help in your language.
Access the strategy
We encourage you to read our Community engagement strategy 2025–27 (PDF) for more information.
It is available in the Engagement and education section of our website. You will also find our Education strategy 2025–28 there. These complementary strategies will help to improve the experience of all people accessing our services.
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