We launched our new website on 13 February 2022. The launch is the culmination of months of research, testing and development. You (our users) have been the central focus. We have aimed to build a website that helps you find the information and resources you need to access our services as quickly and simply as possible.
We have been through an extensive user research exercise to understand the challenges our different user groups face. Through the project we have worked to overcome these challenges. The new website has been through rigorous user testing and the results have shown a big improvement in user experience.
The key features of the new site include:
- New visual design
- Updated information structure based on user research and testing
- Tool tips for complex words
- Key content areas re-written in plain language
- New process maps for key case types
- Improved search capability of website content and Commission documents
- Establishing systems that facilitate our ongoing digital transformation
This new website is not the final step. Over the coming months, we will continue to release more information and functionality. This will further improve your experience in accessing our information and services.
We encourage you to navigate the site and provide feedback. This will help us to continue meeting your needs. You can use the form at the bottom of each webpage to provide your feedback.