Contract Call Centres Award review (AM2014/222)

As part of the 4 yearly review, the Contract Call Centres Award 2010 (MA000023) was reviewed by a Full Bench of the Commission.

Current copy of the Contract Call Centres Award 2020

OrganisationDocument titleDocument dateDate uploaded
Fair Work CommissionDetermination12/06/202012/06/2020
Fair Work CommissionDecision - [2020] FWCFB 307412/06/202012/06/2020
Fair Work CommissionDetermination - Contract Call Centres Award 202027/04/202027/04/2020
Fair Work CommissionDecision - [2020] FWCFB 181427/04/202027/04/2020
Fair Work CommissionStatement - [2020] FWCFB 182707/04/202007/04/2020
Fair Work CommissionDecision - [2020] FWCFB 154123/03/202023/03/2020
Fair Work CommissionExposure draft - Contract Call Centres Award - changes tracked - 19/02/202019/02/202019/02/2020
Fair Work CommissionDraft award variation determination - Contract Call Centres Award - 19/02/202019/02/202019/02/2020
Fair Work CommissionDecision - [2020] FWCFB 69014/02/202014/02/2020
Fair Work CommissionDecision - [2019] FWCFB 856924/12/201924/12/2019
Fair Work CommissionTranscript - 18/12/- Tranche 2 awards18/12/201919/12/2019
Fair Work CommissionNotice of listing - 18/12/2019 - Tranche 2 awards -  video links amended02/12/201916/12/2019
Fair Work CommissionStatement - [2019] FWCFB 839811/12/201911/12/2019
Community and Public Sector UnionSubmission in reply - Tranche 2 - exposure draft09/12/201909/12/2019
Australian Business Industrial and NSW Business ChamberSubmission - Tranche 2 - exposure drafts27/11/201928/11/2019
Australian Industry GroupSubmission - Tranche 2 - exposure drafts27/11/201928/11/2019
Fair Work CommissionCorrespondence - extension of time - Tranche 2 awards21/11/201921/11/2019
Fair Work CommissionDecision - [2019] FWCFB 693514/10/201914/10/2019
Fair Work CommissionExposure draft – Contract Call Centres Award– changes tracked14/10/201914/10/2019
Fair Work CommissionDraft award variation determination – Contract Call Centres Award14/10/201914/10/2019
Fair Work CommissionDecision - [2019] FWCFB 686114/10/201914/10/2019
Fair Work CommissionTranscript - 9/10/201910/10/201911/10/2019
Fair Work CommissionStatement - [2019] FWCFB 689908/10/201908/10/2019
Fair Work CommissionAM2019/17 - notice of listing - 9/10/2019 - amended08/10/201908/10/2019
Australian Industry GroupSubmission in reply - multiple awards - exposure drafts23/09/201923/09/2019
Fair Work CommissionDecision - [2019] FWCFB 607702/09/201902/09/2019
Fair Work CommissionAM2014/1 and AM2016/15 - notice of listing - 29/04/2019 - further amended18/04/201923/04/2019
Australian Business Industrial and the NSW Business ChamberSubmission - exposure drafts - multiple awards29/03/201901/04/2019
Community and Public Sector UnionSubmission - Group 3 Awards - exposure drafts29/03/201929/03/2019
Fair Work CommissionExposure draft - Contract Call Centres Award - revised01/03/201901/03/2019
Fair Work CommissionAM2014/1 - notice of listing - 3/04/2019 - amended28/02/201901/03/2019
Fair Work CommissionStatement - [2019] FWC 126228/02/201928/02/2019
Fair Work CommissionStatement - [2019] FWC 93213/02/201913/02/2019
Fair Work CommissionStatement - [2019] FWC 71706/02/201907/02/2019
Fair Work CommissionStatement - [2018] FWC 786924/12/201824/12/2018
Fair Work CommissionDecision - [2018] FWCFB 714523/11/201823/11/2018
Fair Work CommissionDetermination18/10/201818/10/2018
Fair Work CommissionDecision - [2018] FWCFB 636815/10/201815/10/2018
Australian Business Industrial and the NSW Business ChamberSubmission - casual employees - Workpac decision24/09/201825/09/2018
Fair Work CommissionDecision - [2018] FWCFB 140513/03/201813/03/2018
Community and Public Sector UnionSubmission - abandonment of employment04/09/201704/09/2017
Australian Business Industrial and NSW Business ChamberCorrespondence and correspondence in reply from FWC - extension of time04/08/201704/08/2017
Australian Industry GroupSubmission - group 3 decision - all purpose allowances - occupational health and safety - revised exposure drafts02/08/201703/08/2017
CFMEU - Construction and General DivisionSubmission - group 3 decision - all purpose allowances - occupational health and safety31/07/201731/07/2017
Australian Manufacturing Workers' UnionSubmission - group 3 decision - all purpose allowances - occupational health and safety28/07/201731/07/2017
Fair Work CommissionExposure draft - Contract Call Centres Award 2015 - further revised19/07/201719/07/2017
Fair Work CommissionDecision - [2017] FWCFB 343306/07/201706/07/2017
Fair Work CommissionAmended Report to the Full Bench30/05/201730/05/2017
Fair Work CommissionCorrespondence in reply from FWC - Report to the Full Bench30/05/201730/05/2017
Australian Industry GroupSubmission - Report to the Full Bench29/05/201729/05/2017
Fair Work CommissionReport to the Full Bench19/05/201719/05/2017
Community and Public Sector Union and othersCorrespondence - report back - classification structure18/05/201719/05/2017
Australian Industry GroupCorrespondence - report back - classification structure05/10/201606/10/2016
Fair Work CommissionTranscript - 2/09/201607/09/201607/09/2016
Australian Industry GroupSubmission - all awards - general issues in exposure drafts31/08/201602/09/2016
Fair Work CommissionExposure draft - revised16/08/201616/08/2016
Fair Work CommissionSummary of submissions - revised16/08/201616/08/2016
Fair Work CommissionNotice of listing - 2/09/201628/07/201629/07/2016
Fair Work CommissionTranscript - 20/07/201620/07/201628/07/2016
Fair Work CommissionTranscript - 26/05/201626/05/201628/07/2016
Fair Work CommissionFurther report to the Full Bench21/07/201622/07/2016
Fair Work CommissionNotice of listing - amended19/07/201619/07/2016
Fair Work CommissionNotice of listing - 20/07/201606/07/201606/07/2016
Fair Work CommissionTranscript - 6/06/201606/06/201609/06/2016
Australian Services UnionCorrespondence - exposure draft03/06/201603/06/2016
Fair Work CommissionNotice of listing - 6 and 7/06/2016 - amended02/06/201602/06/2016
Fair Work CommissionSummary of submissions - further revised01/06/201601/06/2016
Fair Work CommissionExposure draft - Contract Call Centres Award 2015 - further revised01/06/201601/06/2016
Fair Work CommissionNotice of listing - 6 and 7/06/201626/05/201626/05/2016
Fair Work CommissionFurther report to the Full Bench26/05/201626/05/2016
Fair Work CommissionNotice of Listing - 26/05/201620/05/201620/05/2016
Fair Work CommissionSummary of submissions - revised18/05/201618/05/2016
Fair Work CommissionNotice of listing - 19/05/2016 - CANCELLED16/05/201616/05/2016
Fair Work CommissionDraft Report to the Full Bench12/05/201612/05/2016
Fair Work CommissionTranscript - 29/04/201629/04/201612/05/2016
Fair Work CommissionNotice of listing  - 19/05/201611/05/201611/05/2016
Australian Federation of Employers and IndustriesSubmission in reply - exposure drafts06/05/201609/05/2016
Australian Industry GroupSubmission in reply - exposure drafts08/05/201609/05/2016
Australian Business Industrial and the NSW Business ChamberSubmission in reply - exposure drafts06/05/201609/05/2016
Business SACorrespondence and correspondence in reply from FWC04/05/201604/05/2016
Fair Work CommissionFurther report to the Full Bench02/05/201602/05/2016
Australian Industry GroupCorrespondence - exposure drafts28/04/201628/04/2016
Fair Work CommissionSummary of submissions27/04/201627/04/2016
Fair Work CommissionExposure draft - Contract Call Centres Award 2015 - revised27/04/201627/04/2016
Fair Work CommissionNotice of listing - 29/04/2016 - amended26/04/201626/04/2016
Fair Work CommissionTranscript - 21/04/201621/04/201626/04/2016
Fair Work CommissionReport to the Full Bench22/04/201622/04/2016
Fair Work CommissionNotice of listing - 21/04/2016 - further amended20/04/201620/04/2016
Fair Work CommissionNotice of listing - 21/04/2016 - amended19/04/201619/04/2016
Australian Industry GroupSubmission - exposure drafts14/04/201618/04/2016
Australian Business Industrial and the NSW Business ChamberSubmission - exposure drafts15/04/201615/04/2016
Australian Federation of Employers and IndustriesSubmission - exposure drafts15/04/201615/04/2016
The Australian Workers' UnionCorrespondence and correspondence in reply from FWC14/04/201614/04/2016
Fair Work CommissionNotice of listing - 21 and 29/04/201608/04/201608/04/2016
Fair Work CommissionSummary of proposed variations - group 3 - amended and republished24/03/201604/04/2016
Fair Work CommissionStatement - [2016] FWC 183823/03/201623/03/2016
Australian Industry GroupCorrespondence - proposed timeline03/03/201604/03/2016
Fair Work CommissionStatement - [2016] FWC 1191- correction01/03/201602/03/2016
Fair Work CommissionRevised summary of proposed variations - group 3 and 4 awards24/02/201624/02/2016
Fair Work CommissionStatement - [2016] FWC 119124/02/201624/02/2016
Fair Work CommissionExposure draft - Contract Call Centres Award 201518/12/201518/12/2015
Fair Work CommissionComparison of exposure draft to modern award18/12/201518/12/2015
Fair Work CommissionTranscript - 14/12/201515/12/201515/12/2015
Fair Work CommissionSummary of proposed variations - substantive claims - groups 3 and 411/12/201511/12/2015
Fair Work CommissionNotice of listing - 14/12/2015 - further amended10/12/201510/12/2015
Fair Work CommissionProposed schedule - mention - 14/12/2015 - group 3 and 4 awards10/12/201510/12/2015
Australian Services UnionSubmission - substantive claims12/11/201508/12/2015
Fair Work CommissionNotice of listing - amended - 14/12/201503/12/201503/12/2015
Fair Work CommissionNotice of listing - 14/12/201526/11/201526/11/2015
Fair Work CommissionNotice of listing - 14/12/201526/11/201526/11/2015
Fair Work CommissionNotice of listing - 14/12/201526/11/201526/11/2015
CPSUSubmissions - response to FWO - 2/03/201519/11/201519/11/2015
Australian Industry GroupSubmission - substantive claims12/11/201512/11/2015
Fair Work CommissionDirections02/11/201502/11/2015
Association of Australian Medical Research InstitutesCorrespondence - draft directions29/10/201529/10/2015
Fair Work CommissionStatement - [2015] FWC 725321/10/201522/10/2015
Fair Work CommissionFull Bench decision - [2015] FWCFB 4658 - ordinary hourly rate of pay13/07/201514/07/2015
Fair Work CommissionRevised summary of submissions13/04/201513/04/2015
Fair Work CommissionTranscript - 30/03/201530/03/201501/04/2015
Fair Work CommissionSummary of proposed variations27/03/201527/03/2015
Fair Work CommissionNotice of listing - 30/03/2015 - amended19/03/201519/03/2015
Fair Work OmbudsmanCorrespondence - issues paper -  group 3 and 4 awards02/03/201503/03/2015
Australian Services UnionSubmission02/03/201503/03/2015
Australian Industry GroupSubmission02/03/201502/03/2015
Fair Work CommissionNotice of listing - 30/03/201525/02/201525/02/2015
Community and Public Sector UnionOutline of submissions02/02/201502/02/2015
Fair Work CommissionNotice of listing - 10/02/2015 - Cancelled23/01/201523/01/2015
Fair Work CommissionStatement - [2015] FWC 61823/01/201523/01/2015
Fair Work CommissionNotice of Listing - 10/02/201513/01/201513/01/2015
Fair Work CommissionFull Bench decision Award stage exposure drafts Group 1A and 1B General drafting alleged inconsistencies with NES23/12/201402/01/2015
Fair Work CommissionStatement - [2014] FWC 898511/12/201411/12/2014
Fair Work CommissionStatement [2014] FWC 857528/11/201428/11/2014
Fair Work CommissionTranscript - 18/11/201418/11/201420/11/2014
Fair Work CommissionNotice of listing - 18/11/201431/10/201431/10/2014

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