Telstra Corporation General Conditions Award 2001
AP806392 - Telstra Corporation General Conditions Award 2001
22. ESSENTIAL CUSTOMER SERVICING
22.1 In order to satisfy essential customer servicing requirements, the Corporation may roster an employee to be available to respond to business needs outside ordinary hours of work.
22.2 In any rostering arrangement, the Corporation will have regard to the employees ability to be at, or to remotely access, the worksite within a timeframe which meets the Corporation’s particular business needs.
22.3 The Rostering of an employee for the purposes of this clause is the responsibility of their manager. Eligibility for the prescribed allowance is based upon the manager expressly rostering the employee in accordance with the provisions of this clause. The provision of a pager or mobile phone for contact purposes does not automatically attract the operation of this clause.
22.4 The rostering of an employee should be based on a weekly cycle. Rostering will be on the basis of:
22.4.1 On-call
An employee who is required to remain contactable and available within a reasonable time to return to duty will be paid at the rate shown as Item 1 in Schedule D of this award.
22.4.2 Emergent-call
An employee who is required to be available and ready to return to duty within 30 minutes will be paid at the rate shown as Item 2 in Schedule D to this award.
22.4.3 Immediate-call
An employee who is required to remain at home and be ready for immediate recall to duty will be paid at the rate shown as Item 3 in Schedule D to this award.
22.4.4 For the purposes of this clause, return to duty may either be undertaken via remote access, by providing technical advice over the telephone or a return to the worksite as the work requires.
22.4.5 No payment will be made to an employee under this clause where the employee has been appropriately rostered but does not or cannot hold themselves in the required degree of readiness to respond to a call to duty.
22.5 In addition to the amount referred to in 22.4 an employee who is required to:
22.5.1 Report to the worksite or a customer’s premises - will be paid at the relevant overtime rate for actual hours worked (including travel time) subject to the minimum payment provisions contained in 11.2. of this award.
22.5.2 Perform work at home will be paid at the relevant overtime rate for the actual hours worked subject to a minimum payment of one hour.
22.6 Clause 18 - Emergency duty does not apply where an employee is recalled to duty in accordance with sub clause 22.5 whilst in a situation covered by this clause.
22.7 An employee who is not rostered subject to this clause but is contacted to perform duty at home will receive payment at double time for the actual time worked subject to a minimum payment of one hour.
22.8 An employee who is ineligible for overtime or payment for holiday work is described in 10.3 and 12.4 will not be eligible for payment under this clause.
22.9 The current rest relief provisions in respect of emergency duty will apply to duty in terms of 22.5 which is performed under the essential customer servicing provisions.
22.10 An employee who is called upon to perform duty at home which can be effectively performed at home but who elects to perform the work at the worksite, will only be eligible for payment as if the work was performed at home.
